Shipping & Return

Returns Policy (Online Sales)

Due to fluctuating market conditions all sales are final for Sports Card products and hobby gaming products.
If you have any issues or concerns with your order we will always work with you to rectify the situation. Please contact our customer service department and they will be happy to assist you!

Non-collectible products
You may return some new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping
We currently only ship orders to the United States.
Many items found on our website have Free Shipping anywhere inside the United States!

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Event Schedule Reboot July 1, 2025

We are working on a new event schedule that will be in effect starting July 1. There will be new games added to the event schedule and there may be an event or two that will change days, times and/or consistency.

Example: One Piece & Warhammer will be added to the official schedule.

Pokemon Events

Weekly Pokemon League
Sunday 1:00 pm to 5:00 pm

Standard Constructed
Sunday 2:00 pm / $10 Entry

Gym Leader Challenge
4th Sunday of every month at 2:00 pm / $10 Entry
*Standard Constructed may not fire on the 4th Sunday of each month if participants choose to play Gym Leader Challenge

See store for details regarding larger events.

Magic: the Gathering Events

Weekly Events
Casual Commander
Friday & Saturday Open to Close / No entry fee

Standard Constructed
Friday 7:00 pm / $10 Entry

See store for details regarding special events.

Disney Lorcana Events

Weekly Saturday Lorcana League
Saturday 1:00 pm to 5:00 pm. No entry fee required. Simply show up, check in with our event staff and enjoy casual Lorcana with our awesome community.

Events
Paid entry sealed, pack rush, constructed & special events such as the popular Store Championship event are also held at Empire Game Center. See store for details.

Warhammer

We now have a limited amount of war gaming tables in store!
Tables are free to use for our Warhammer customers and are first come, first served.

Open play every Friday & Saturday from open to close.

We will expand our play space if we see enough activity at the tables.

Flesh and Blood Events

Our schedule is found at the link below:

FAB Event Locator

Yu-Gi-Oh! Events

Weekly Yu-Gi-Oh! Locals
Sunday 1:00 pm / $10 Entry with 2x OTS packs!

Reminder to all
We have a zero tolerance policy for players who are under the influence of any controlled substance.

Anyone who is under the influence of a controlled substance will be disqualified from the event without refund, reported to Konami for being under the influence and will be asked to leave our store for life.
There will be no second chances.

We are one of the few remaining Yu-Gi-Oh! OTS stores in the area and we will not allow a small group of people to ruin this for our customers.

Konami Event Policy